Frequently Asked Questions

Where does my donation go? +
10% of every purchase is donated to animal welfare charities. We rotate our charity partners quarterly and publish a full donation report every three months. Current partners include Paws Rescue League, Happy Tails Foundation, and Wild Paws Sanctuary.
What materials are your hoodies made from? +
Our premium hoodies are made from 100% organic cotton with a brushed fleece interior for extra warmth and softness. We use GOTS-certified organic cotton and low-impact dyes. All manufacturing is ethically certified.
How do I find my size? +
Check our Size Guide for detailed measurements. Our hoodies have a relaxed fit — if you're between sizes or prefer a snug fit, we recommend sizing down. If you need personalized help, email us!
What is your shipping policy? +
We offer free shipping on all orders over $100. Standard shipping takes 5-7 business days. Express shipping (2-3 business days) is available for an additional $12. We ship to all 50 US states and Canada.
What is your return policy? +
We offer free returns within 30 days of delivery. Items must be unworn with tags attached. Start a return by emailing us at hello@pawsandthreads.com — we'll send you a prepaid return label.
Do you ship internationally? +
We currently ship to the United States and Canada. International shipping to select countries is coming soon. Sign up for our newsletter to be notified when we expand.
How do I care for my hoodie? +
Machine wash cold with like colors, gentle cycle. Tumble dry low. Do not bleach. Iron on low heat if needed. Our fabric is pre-shrunk for minimal shrinkage.